Our Return / Exchange Policy:
Merchandise purchased on Fotodioxpro.com is eligible for return of the cost of the item only, or exchange within 14 days of the date of delivery. Fotodiox does not provide return shipping labels, or accept COD or freight-collect shipments.
It is the customer's responsibility to inspect and test their purchase within 30 days of the purchase date. After 30 days, Fotodiox is not responsible for missing, damaged, or lost items.
Any items sent back to Fotodiox must be new, in the original manufacturer’s packaging and containing all components and paperwork (including but not limited to instructions, packing inserts, and the blank warranty card if applicable).
The address for returns and exchanges is;
1100 Lakeside Dr.
Gurnee, IL 60031
Please include a copy of the invoice and a brief note to let us know if there was something wrong with the item and whether you would like a refund or exchange.Have Questions? Contact Customer Service
phone: (866) 812-1107 (toll free)
phone: (847) 201-4623 (international)
fax: (847) 886-4269
Hours: Mon-Fri 9-4:50 CST, US