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Support

Technical support is available via =

Our Portal https://fotodiox.freshdesk.com/support/tickets/new
Or email at techsupport@fotodioxpro.com.*
We respond to emails within one business day (excluding weekends & holidays). We respond to support requests on a first-come-first-served basis, so there may be a slight delay replying to your email during peak times.

  • Sending Images - When sending images to Tech Support, please ensure that individual images are under 1000 pixels in resolution (5MB total per email). Tech Support may request larger resolution files if necessary.
  • Video Links - Please do not send video files via email. Upload your video to a site such as YouTube or Vimeo (you may chose to set your video to "private"), and include the link in your email.

Fotodiox Knowledge Base

Video Tutorials, Product Manuals, and Customer Technical support

 *Note: When contacting Support please include specific product information about the product in question and the lens/camera system with which it will be used to help us provide a quick and accurate answer to your inquiry.