Payment & Warranty

Payment Information:

Credit Cards:
  • • MasterCard
  • • Visa
  • • American Express
  • • Discover
  • • JCB
  • • Diners Club International
  • • Elo
  • Please provide the billing information of the credit card you are using. Billing information may include the following: name, address and telephone number of the card owner as recorded by the bank, or other issuer of the credit card. If you are using a shipping address which is different from the billing address, please also provide the telephone number of the shipping address.

    Express Checkouts:
  • • PayPal Express
  • • Amazon Payments
  • Select this option at checkout to pay using a PayPal or Amazon account. You will automatically be redirected to their secure site to complete the transaction.

    Digital Wallets:
  • • Shop Pay
  • • Apple Pay
  • • Google Pay
  • • Venmo
  • These options will bring up a pop-up overlay on the checkout page for you to enter your information and complete your transaction.

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    Check / Money Order:
    To pay by check, please print out the order and mail the order page to Fotodiox with the check (made out to the correct amount) enclosed. Fotodiox will process the order immediately upon receipt for a bank check, or a certified check. Please note that personal & business checks can take up to a week to clear before order processing will begin.
    Fotodiox, Inc.
    1100 Lakeside Dr.
    Gurnee, IL 60031
    United States

    Product Warranties:

    All products purchased as new carry a 2-Year / 24-Month Limited Warranty from Fotodiox from the date of purchase. Fotodiox warranty provides coverage for defects in product manufacturing only while supplies last. The Fotodiox limited warranty expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, user modifications, disassembly, loss, or theft. The limited warranty is not applicable on consumable items, items marked as *Used* or *Clearance*, cosmetic issues on the packaging of item(s), items bought from unauthorized dealers, or products without a proof of purchase. Advance replacements are not provided under any circumstance. Warranty Policy is subject to change at any time.

    The mailing address for warranty issues is:
    Fotodiox, Inc.
    1100 Lakeside Dr.
    Gurnee, IL 60031
    United States

    The customer is solely responsible for shipping the defective product back to Fotodiox.

    Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country and payment of these fees are the responsibility of the customer.

    Please allow up to 10 business days (from the date of delivery at Fotodiox) for the warranty item to be processed. Fotodiox will provide free standard shipping (USPS First Class or UPS Ground depending on weight) when sending the tested product back. If expedited shipping is requested, there will be an additional charge.

    To submit a warranty claim, please submit a ticket through the Fotodiox Knowledge Base portal (towards the bottom of the page).